Role: Product Marketing, Product Management, & Design
Gone is a full-service platform that helps people sell their used items by handling pricing, pickup, inspection, listing, and payment processing for users across the United States.
I performed a full redesign of Gone’s iOS interface and marketing site to improve user experiences, create a trustworthy brand, and support the growth team’s objectives. This was a great project since there are so many reasons people might sell so many different things.
I worked closely with the co-founders, marketers, and engineering teams to implement the resulting visual language across the company.
The Gone App
Wireframes | Sketch/After Effects Mockups | Titanium SDK | Team: CEO, CTO, iOS Dev
The Gone app involves real-world services. Experiences easily change based on a user’s items, his or her location, and buyers on the secondary market. The objective of our first redesign was to update the existing UI with an interface that helped users complete their unique flow without frustration or confusion. Our second iteration considered the varied motivations of our users and built on the overlaps between declutterers, upgraders, and money-maker personas.
Stage one of the redesign, Gone 1.8, rebranded the app and clarified several screens and digital-to-physical hand-offs within the workflow. (For example, when a courier is scheduled to arrive at your home to pick up your items.)
Stage two of the redesign, Gone 2.0, responded to new user data and business objectives with an entirely reconsidered interface and user experience. For example, one target at this stage is fewer back-and-forth questions before an item is priced, which we solved by populating item-specific questions with data pulled from previous sales.
Sketch | Front End Web | SVG Animation | Copywriting | Team: Growth, Engineering
I updated the logo and video from the original Gone site and introduced new visual elements that communicate the sophisticated, controlled, and human characteristics we hoped to affiliate with Gone. I compiled a brand book to explain the ethos behind the light-hearted and calculated design language.
I mocked up and implemented the entire front end of the marketing site with back end support from my colleagues in Argentina. Che boludo.
Various Marketing Materials for Gone